Posted on:
Sunday, 02 March, 2008 18:18 Expires On:
Tuesday, 10 June, 2008 19:18 Reply to:
2008-01-18, 1:51PM CST
Global Industries was founded in 1973 as a small diving company and has grown into a leader in the marine construction services industry. Global Industries provides offshore construction, engineering and support services including pipeline, platform installation and removal, and diving services to the oil and gas industry in the Gulf of Mexico, West Africa, Asia Pacific, Middle East/India, South America, and Mexico's Bay of Campeche.
Global Industries is a publicly traded company which offers construction and marine support services world-wide. Our horizontal reel pipelay, mudbug technology, automatic welding, wet welding, and dry hyperbaric welding methodologies are unsurpassed in the industry.
The Helpdesk Technical Support Specialist will provide first level helpdesk support for onshore/offshore end users in voice, data and video communication services and devices.
In this role the Helpdesk Technical Support Specialist will answer support requests and enter requests into a centralized database to coordinate responses from technical staff, establish and maintain open communications with all vessels, troubleshoot and document efforts and log results, provide updates regarding the status of tickets, administer and maintain end user accounts, permissions, and access, assist applications development personnel in identifying problems associated with operating the applications that run in the offices and vessels, diagnose causes of remote failures and take corrective actions to isolate and resolve problems that occur at the offices and vessels, and document efforts and log results in the daily report. &n bsp;
Requirements:
One year certificate from college or technical school in Information Systems, Information Technology or related area of study preferred or two years related experience; or equivalent combination of education and experience with a minimum of one year experience in Information Technology or related field.
Must have basic system and basic network troubleshooting skills, be able to work flexible shifts, be able to track and document information regarding client calls, have experience with Microsoft Windows Operating Systems, Internet Explorer, and MS Office Suites, in a network environment, and any experience with remote desktop management tools and VSAT experience a plus.
Person may be expected to participate in periodic on-call after hours support.
Benefits include: Medical / Prescription Drugs / Dental / Vision / Short Term Disability Insurance / Long Term Disability Insurance / Long Term Care Insurance / Basic Life and Accidental Death and Dismemberment Insurance / Supplemental Life and Dependent Life Insurance / 401K with matching / Credit Union / Employee Assistance Program
