2008-01-18, 4:39PM CST
Handles incoming calls (Drivers, Supply Terminals, Retail Account order inquiries, complaints, etc.); places outbound calls and directs calls for further problem resolution, if necessary.
Customer Relationship Management: Always follows up with Retailers on Service Requests that have been researched and resolved. Thoroughly documents all issues. Recognizes priority of driver calls and responds accordingly. Asks probing questions to minimize the need for callback.
Reporting Relationship:
Direct report to Regional Team Lead
Knowledge, Skills and Abilities:
Analytical skills (Intermediate), Process oriented (Intermediate), Communication skills (Expert), Computer literacy (MS Suite, Siebel) - (Expert), Customer relations (Expert), Fact finding (Intermediate), Interpersonal rapport (Expert), Negotiating skills (Intermediate), Problem solving (Expert), Regulatory knowledge (Trained).
Professional Qualities:
Assertiveness, Decisiveness, Integrity, Judgment, Learning ability, Personal presence.
Performance Measures:
Attendance, Call quality, Average Speed of Answer, Service Request and YODA documentation and resolution, Delivery Performance (Preventing Runouts and Redirects and helping minimize delivery costs)
- Location: Houston-Downtown
- Compensation: &12.00-15.00
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 543720969
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It is ok to contact this poster with commercial interests.
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