2008-01-21, 7:06AM CST
Helpdesk Support
This position will work under the direction of the Network Manager and requires excellent customer service and organizational skills to support administrative personnel, department supervisors, and staff. This person will promote a positive work environment by maintaining respectful interactions with the user community. This position requires the ability to function successfully in both team and independent work environments.
Duties and Responsibilities
• Respond to phone calls, email, and in-person requests for technical support.
• Provide first and second level support to all user levels
• Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
• Collaborate with Help Desk and Systems Administrators personnel as appropriate to determine and resolve problems received from clients.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Train and orient end-users on use of various hardware and software.
• Recommend and perform upgrades on systems to ensure longevity.
• Assess functional needs to determine specifications and coordinate with procurement staff for the purchase of hardware and software.
• Assist in the organization and inventory of all desktop hardware and software resources.
• Maintain excellent communication with the Network Manager on all tasks and projects.
• Create and maintain technical documentation.
• Perform other duties as assigned.
Knowledge, Experience, and Skills Required
• Minimum of three years of experience in desktop hardware and PC application support within a networked environment.
• Strong customer service and documentation skills.
• Expert knowledge of Microsoft Windows XP and Office 2003 (Word, Excel, Outlook) in a Windows 2003 Server environment.
• Basic knowledge of AD and Exchange 2003.
• Proficient with troubleshooting, isolating, and resolving hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers.
• Understanding of basic network technologies including TCP/IP, DHCP, DNS, and WINS.
• Install and troubleshoot printers (direct and network attached).
• Troubleshoot intranet and internet network connectivity.
• Must possess excellent communication skills.
• Other duties as assigned.
• Hours are to be Monday through Friday from 10am to 7pm
• Candidates must be able to pass credit and background checks
Please send salary history along with resume.
- Location: Houston/Westchase area
- Compensation: DOE - $15-$21 an hour
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 546262331
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It is ok to contact this poster with commercial interests.
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