Posted on:
Sunday, 02 March, 2008 15:46 Expires On:
Tuesday, 10 June, 2008 16:46 Reply to:
2008-02-19, 2:44PM CST
You are cordially invited to attend an Open House Recruiting Event for Comcast Cable Houston Region.
We are hiring Customer Care Technical Support Reps. We invite you to attend one of our upcoming recruiting events to learn more about this opportunity and Comcast. You will meet with a member of our team to determine if your qualifications are a match for the position and may have the opportunity to complete a full interview. This may take approximately 3 hours.
When: Wednesday, February 20, 2008
Time: 6 PM (check in 30 minutes prior)
When: Saturday, February 23, 2008
Time: 12 PM (check in 30 minutes prior)
Where: 8590 W. Tidwell Houston TX 77040, west of Hwy 290
Attire: Business Professional (No Jeans Please)
NOTE: Applicants must bring an updated resume outlining your qualifications to be considered for an interview. Be prepared to complete an employment application with employment history and professional references.
A job description is attached for your review below. We look forward to meeting you.
Sincerely,
Comcast Recruitment Team
CUSTOMER CARE TECHNICAL SUPPORT REP's (Full time and Part time positions available)
Part time hours are 5pm to 9pm only
JOB RESPONSIBILITIES:
Interact with customers to handle service and sales aspects of the business in such a way that the CAE provides an excellent customer experience by relating well to the customer, articulating the advantages of our company over the competition, thinking and exercising sound judgment, and acting responsibly in the customers and the company's best interest.
ESSENTIAL FUNCTIONS OF THE JOB BUT NOT LIMITED TO:
- Interact with customers through answering incoming phone calls, providing quality customer service using Windows based computer for entering work orders, customer account information and handling billing inquiries, customer complaints, while providing problem resolution.
- Provide technical phone support for our High Speed Internet, Digital Voice & Video services, diagnosis and resolution of software/hardware problems.
- Builds professional rapport with the customer by active listening to assure mutual understanding of the customers concern or issues.
- Listening and analytical skills, with the ability to obtain key information and resolve complex problems with first call resolution.
- Promotes and recommends Comcast products and services bases on a logical relationship to the customer's needs and interest by selling or up-selling Comcast products and services.
- Must be flexible in working shifts to accommodate 24 x 7 operation; must be able to work
Overtime including weekends, evenings and holidays.
- Other duties as assigned
NECESSARY OR REQUIRED SKILLS:
- High School diploma or equivalent.
- 6 months customer service related experience in a service industry (PC hardware, software or related fields a plus)
- Excellent verbal communication skills required.
- Able to demonstrate proficiency with PC hardware, MS Windows, MS Office,
MS Outlook Express and email settings a plus.
- Must be flexible in working shifts to accommodate 24 x 7 operations.
- Stable work history preferred.
PREFERRED QUALIFICATIONS:
Associate's Degree (A.A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience. Network+ or related experience. A+, CCNA, or Microsoft certifications a plus.
WORK ENVIRONMENT:
Fast pace call center environment. Answering back to back calls from residential customers. Cubicle office setting. Typing/data entry on computer, reading/relaying information from computer, sitting for 8 to10 hours a day.
Comcast is an Equal Opportunity Employer
Location: Houston, TX
Compensation: 12.27
Principals only. Recruiters, please don't contact this job poster.
Phone calls about this job are ok.
Please do not contact job poster about other services, products or commercial interests.
PostingID: 579583722
It is ok to contact this poster with commercial interests.
